Refund policy

Last updated: October 30, 2025

Because our products are made to order, we do not accept returns or exchanges for change of mind, sizing preferences, or buyer’s remorse.
Each item is produced specifically for you once the order is placed and cannot be resold.

That said, we’ll always make it right if something arrives damaged, defective, misprinted, or incorrect.

1 – What’s Covered

We’ll replace (or refund if a replacement isn’t possible) when any of the following occurs:

  • Damaged in transit (e.g., broken chain, dented bottle, scratched print)
  • Manufacturing defect (e.g., misaligned print, faulty clasp)
  • Incorrect item received (wrong product, variant, color, or personalization)
  • Major print/color errors outside normal screen-to-print variance

Note: Minor color or brightness differences between digital previews and printed items are normal and not considered defects.

2 – Report a Problem (Within 30 Days)

Email harold@floralessencegifts.com within 30 days of delivery and include:

  • Your order number
  • Clear photos of the item and issue (and outer packaging if damaged)

A brief description of the problem

Once verified, we’ll arrange a replacement at no cost.
If a replacement is not possible (e.g., discontinued item), we’ll issue a refund to your original payment method.

3 – ShineOn & Art of Where Specifics

  • ShineOn (Jewelry): Handcrafted after you order. Covered for manufacturing defects, misprints on message cards, transit damage, and wrong items.
  • Art of Where (Print Products): Printed after you order. Covered for print defects, transit damage, and wrong items.

We coordinate directly with each partner to resolve your issue quickly so you don’t need to contact them separately.

4 – Non-Returnable Items (Final Sale)

Because all items are made to order, we cannot accept returns or exchanges for:

  • Non-defective items (change of mind, wrong size chosen, style preference)
  • Personalized or custom text items without a production error
  • Normal wear and tear or damage from improper care/use

Tip: Please check size and care instructions before ordering.

5 – Order Changes & Cancellations

We begin production quickly. If you need to cancel or update an order, email us immediately after checkout.
Once production has begun, we cannot modify or cancel the order.

6 – Lost, Delayed, or Stalled Shipments

Transit times may vary due to customs, weather, or carrier delays.
If tracking shows no movement or the package appears lost:

  • Contact us so we can investigate with the carrier or fulfillment partner.
  • After verification, we’ll issue a replacement.

If the shipping address was entered incorrectly or the package is returned to sender, we can reship once the reship fee and new postage are paid.

7 – Exchanges

We do not offer exchanges (since items are made to order).
If your product arrives damaged or incorrect, we will replace it.

8 – Refund Method & Timing

Approved refunds are issued to your original payment method.
Processing times depend on your bank or payment provider (usually 5–10 business days after issue).

9 – Contact Us

Email: harold@floralessencegifts.com
Mailing address: Futura House, Upper Mount Standfast, St. James, BB24032, Barbados

Include your order number and photos (if applicable) so we can help quickly.