FAQ

About the Store & Products

1. What is your store about?
Floral Essence Gifts offers meaningful, art-led products featuring birth flowers, seasonal designs, and artist-created illustrations. Our collections are made to order and created for heartfelt gifting, personal celebration, and sentimental keepsakes.

2. Do you offer personalized or custom designs?
We do not offer custom uploads or personalized name changes at this time. Our brand focuses on curated, artist-illustrated and artist-inspired designs that reflect our signature style.

3. What types of products do you sell?
We currently offer:

  • Artist-illustrated water bottles

  • Pouches and tea towels

  • Seasonal and birth-flower collections

  • ShineOn jewelry gift pieces
    Our product range continues to evolve with a focus on meaningful gifts and art-based designs.

4. How can I place an order?
All orders can be placed directly through our online store. Simply browse the collection, add your items to the cart, and complete checkout securely.

Production & Shipping

5. How long does ShineOn production take?
ShineOn jewelry is handmade after you place your order. Production typically takes 3–5 business days before shipping. If an item needs to be remade during quality checks, it may take an extra 1–2 business days.

6. How long does AOW production take?
Art of Where products are made to order. Production times are:

  • Water bottles: 3–5 business days

  • Pouches & tea towels: 5–7 business days
    Production may take slightly longer during busy seasons.

7. When will my ShineOn order ship?
Once production is complete, your order ships out. Most ShineOn orders leave within 3–5 business days.

8. When will my AOW order ship?
AOW items ship once production is finished. Most go out within 3–7 business days, depending on the product.

9. How long does shipping take after production?

ShineOn:

  • USA: 3–5 business days

  • Canada: 5–10 business days

  • UK & Europe: 3–7 business days

  • Rest of World: 7–15 business days

AOW:

  • Canada: 2–7 business days

  • USA: 3–10 business days

  • International: 10–21 business days

10. Do ShineOn and AOW items ship separately?
Yes. If your order contains items from multiple fulfillment partners, they may be shipped in separate packages.

11. Can shipping be delayed?
Occasionally, delivery may be affected by customs processing, weather, or courier delays. Most orders still arrive within the estimated timeframe.

Orders, Changes & Support

12. Can I cancel or change my order?
Orders are processed quickly after purchase. If you need to make a change, please contact us as soon as possible. Once production has started, changes may not be possible.

13. How can I contact customer support?
You can reach us via:
📧 Email: harold@floralessencegifts.com
📸 Instagram: @floralessencegifts
🌐 Contact Form: Available on our website
We typically respond during business hours.

Returns, Refunds & Exchanges

14. Do you offer refunds or exchanges?
Because our products are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective.

15. What if my item arrives damaged or incorrect?
Please contact us within 30 days and include photos of the damaged or incorrect item. We’ll arrange a replacement at no cost.

Promotions & International Shipping

16. Do you offer discounts or promotions?
Yes! We occasionally run special offers and give discounts to our email subscribers. You can sign up on our website to stay updated.

17. Do you ship internationally?
Yes, we ship worldwide. Delivery times and rates vary by country and fulfilment partner.