FAQ

Frequently Asked Questions (FAQ)

1. What is your store about?
We specialize in high-quality print-on-demand products featuring unique, stylish, and meaningful designs. Our focus is on birth flower-themed tumblers and seasonal collections, with occasional matching themed mugs for special occasions.

2. Do you offer personalized or custom designs?
No, we do not offer personalized or custom designs. Our brand maintains a signature style with carefully curated artistic designs.

3. What types of products do you sell?
Currently, we offer:

  • Premium tumblers featuring birth flower-themed collections and seasonal editions.
  • Matching themed mugs for special occasions like Mother’s Day, Father’s Day, and Christmas.
  • Limited-edition legacy collections, celebrating special moments, traditions, and timeless designs.

We continue to expand our product line with stylish, meaningful designs.

4. How can I place an order?
You can order directly from our Shopify store. Simply browse our collection, add your favorite items to the cart, and complete your checkout securely.

5. How long does shipping take?
Our products are made to order. Production takes 4 business days, followed by shipping times:

  • USA: 2-5 business days after production.
  • International: 7-9 business days after production.

6. Do you offer refunds or exchanges?
Since our items are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged product, please contact us within X days with photos of the issue.

7. How can I contact customer support?
You can reach us via:
📧 Email: harold@floralessencegifts.com
📸 Instagram: @floralessencegifts
🌐 Website Contact Form: Visit our website and fill out the contact form.

We typically respond within 12 PM – 2 PM (business hours).

8. Can I cancel or change my order?
Orders are processed quickly after purchase. If you need to cancel or modify your order, please contact us immediately within hours stated above. After this timeframe, we may not be able to make changes.

9. Do you offer discounts or promotions?
Yes! We occasionally run promotions and offer discounts to our email subscribers. Sign up for our email list to stay updated.

10. Do you ship internationally?
Yes! We ship worldwide. International shipping rates and delivery times vary based on location.