FAQ

🌸 About the Store & Products

1. What is Floral Essence Gifts?
Floral Essence Gifts creates meaningful, art-led products featuring birth flowers, seasonal designs, and artist-illustrated or artist-inspired artwork. Each piece is made to order and crafted for heartfelt gifting, personal celebration, and sentimental keepsakes.

2. Do you offer personalized or custom products?
Not yet. Our focus is on curated designs that reflect our signature floral and artistic style. Every piece is carefully created to feel special, even without personalization.

3. What types of products do you sell?
We currently offer:

  • ShineOn Jewelry Gifts (handcrafted message-card necklaces & keepsakes)
  • Art of Where (AOW) Accessories – water bottles, pouches, and tea towels
  • Seasonal & Birth-Flower Collections – limited editions celebrating each month’s bloom

Our product range continues to evolve with art-driven designs made for meaningful gifting.

4. How can I place an order?
You can place your order directly through our online store. Browse your favorite collection, add items to your cart, and check out securely.

🚚 Production & Shipping

5. How long does ShineOn production take?
Each ShineOn jewelry piece is handmade after your order is placed.

  • Production time: 3–5 business days
  • Quality remake (if needed): add 1–2 business days
    Production runs Monday–Friday.

6. How long does Art of Where (AOW) production take?
AOW items are printed and handcrafted to order.

  • Water bottles: 3–5 business days
  • Pouches & tea towels: 5–7 business days
    Production may take slightly longer during busy holiday periods.

7. When will my ShineOn order ship?
Once production is complete, most ShineOn orders ship within 3–5 business days.

8. When will my AOW order ship?
Most AOW items ship within 3–7 business days after production.

9. How long does shipping take after production?

ShineOn Jewelry

  • USA: 3–5 business days
  • Canada: 5–10 business days
  • UK & Europe: 3–7 business days
  • Rest of World: 7–15 business days

Art of Where (AOW)

  • Canada: 2–7 business days
  • USA: 3–10 business days
  • International: 10–21 business days

Note: Production time is separate from shipping time.

10. Do ShineOn and AOW items ship separately?
Yes. Since our products come from different fulfillment partners, they may arrive in separate packages.

11. Can shipping be delayed?
Occasionally, delays can occur due to customs processing, weather, or carrier issues. Most orders still arrive within the estimated timeframes.

🛍️ Orders, Changes & Support

12. Can I cancel or change my order?
Please contact us as soon as possible after placing your order.
Once production begins, we’re unable to make changes or cancellations, but we’ll always try to assist if your request is received quickly.

13. How can I contact customer support?
We’re here to help!
📧 Email: harold@floralessencegifts.com
📸 Instagram: @floralessencegifts
🌐 Contact Form: Available on our website

Replies are sent within 1–2 business days (Mon–Fri, 9 AM–5 PM AST).

💎 Returns, Refunds & Exchanges

14. Do you offer refunds or exchanges?
Because each item is made to order, we cannot accept returns or exchanges for non-defective items.
We will, however, replace or refund any item that arrives damaged, defective, or incorrect.

15. What if my item arrives damaged or incorrect?
Email us within 30 days of delivery at harold@floralessencegifts.com with your order number, a short note, and clear photos of the issue.
Once verified, we’ll arrange a replacement at no cost to you.

🎁 Promotions & International Shipping

16. Do you offer discounts or promotions?
Yes! We occasionally run special offers and send exclusive discounts to our email subscribers. Sign up on our website to stay updated.

17. Do you ship internationally?
Yes, we ship worldwide through our fulfillment partners.
Delivery times and rates vary by destination, product type, and carrier.