Privacy policy

Last updated: October 30, 2025

This Privacy Policy describes how Floral Essence Gifts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from floralessencegifts.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

We are a boutique online brand offering custom jewelry, artist-illustrated accessories, and print-on-demand gifts, powered by trusted production partners including ShineOn (for jewelry) and Art of Where (for home and lifestyle products).

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or applicable laws. When we do, we’ll post the revised version here and update the “Last updated” date above.

2. How We Collect and Use Your Personal Information

We collect personal information from several sources depending on how you interact with us. We use this information to:

  • Communicate with you
  • Process and fulfill jewelry and print-on-demand orders
  • Provide, improve, and personalize your shopping experience
  • Comply with legal obligations
  • Protect our rights, business, and customers

3. What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email
  • Order details: billing / shipping addresses, payment confirmation, and contact info
  • Account details: username, password, and preferences
  • Customer support: messages and inquiries you send us

Information Collected Automatically
We automatically collect usage data through cookies and similar technologies, including device type, IP address, browser data, and how you navigate our Site.

Information from Third Parties
We may receive data from:

  • Shopify (store host)
  • ShineOn (jewelry fulfillment)
  • Art of Where (print and lifestyle fulfillment)
  • Payment processors and marketing partners

4. How We Use Your Personal Information

  • Order Fulfillment: To produce and ship jewelry and gifts, process payments, and confirm delivery.
  • Customer Service: To manage inquiries, returns, and warranties.
  • Marketing & Advertising: To send promotions or show relevant ads.
  • Security & Fraud Prevention: To detect unauthorized activity and protect accounts.
  • Analytics & Improvement: To analyze trends and enhance the customer experience.

5. Cookies

We use cookies to operate and improve our Site, remember preferences, and analyze traffic.
See Shopify’s Cookie Policy for details.

You can disable cookies in your browser, but doing so may limit certain features.
Our Site recognizes the Global Privacy Control (GPC) opt-out signal for supported browsers.

6. How We Disclose Personal Information

We may share information with:

  • Shopify – store hosting and transaction processing
  • ShineOn – jewelry manufacturing and shipping
  • Art of Where – print-on-demand production and shipping
  • Service providers – payment, analytics, marketing, and logistics partners
  • Legal or safety authorities – when required by law or to protect rights

We do not sell or rent personal data, and we never share sensitive information without consent.

7. User-Generated Content

Reviews or testimonials you post may be visible to others.
We’re not responsible for how others use information you share publicly.

8. Third-Party Links

Our Site may link to external platforms such as ShineOn or Art of Where.
Please review their own privacy policies before submitting information there.

9. Children’s Data

Our Services are not intended for children.
We don’t knowingly collect personal data from minors.
If a child has shared data with us, contact us so we can delete it.

10. Security & Retention

We take reasonable measures to protect your data.
No system is perfectly secure, but we strive to safeguard your information.
We keep data only as long as needed for legitimate business or legal purposes.

11. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data
  • Receive a copy of it
  • Opt out of sale, sharing, or targeted ads
  • Restrict or object to processing
  • Withdraw consent (if applicable)

You can make these requests using the contact information below.
We’ll verify your identity before responding and never discriminate for exercising your rights.

12. International Transfers

Your data may be processed outside your country.
When transferred from the EEA or UK, we rely on Standard Contractual Clauses or similar legal safeguards.

13. Complaints

If you have privacy concerns, please contact us first.
If unresolved, you may contact your local data-protection authority.
For EEA residents, a list is available here.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: harold@floralessencegifts.com
Address: Futura House, Upper Mount Standfast, St. James, BB24032, Barbados

We’re responsible for the protection of your personal information.
If you have any privacy concerns, please contact us directly at harold@floralessencegifts.com.